Newborn Care Program

We understand

Being a present parent with a newborn brings a lot of questions

You want your baby in the best hands, and you want to be there too, without carrying every logistics decision alone. Here are the questions parents ask us most.

An expecting mother smiling, holding her belly

Will she understand my baby's routine?

Before we start, we build your Family Profile: sleep, feeds, the diaper-change method, and everything you already know works. Your Totter reads it in full before day one and works from there.

What about breastfeeding?

Your Totter follows your breastfeeding or bottle routines and sterilizes bottles and utensils, so the rhythm you built doesn't break.

Can we speak English at home?

Yes. You choose a bilingual English-Spanish Totter and communicate in your language. The Family Profile, the daily WhatsApp updates and the written reports come in English too.

What if something happens?

There is a written emergency protocol: your baby's safety first, then calling emergency services, then calling you. The maneuvers match your baby's age and your authorization is signed from the start.

How do I hear about her day?

You talk directly to your Totter on WhatsApp day to day, and you can request written follow-up reports every month.

What if my Totter is sick or absent?

You have three options, and we tell you right away which one applies: we send a substitute Totter, we make up the hours on another day, or we refund them. If we can’t find a substitute in time, the hours are always made up or refunded. You never pay for a day your Totter didn’t come.

Who will care for your baby

Your Totter will be a specialist with one of these profiles

Every baby has one assigned Totter, and she matches one of these profiles. Every one of them has at least 3 years of experience with infants. Tell us which one appeals to you most; on the video call we decide together which is best for your baby.

A caregiver holding a sleeping newborn in her arms

The Totters standard, whichever profile you choose

If you have a preference, we listen to it. Depending on the state you live in, some backgrounds are less common than others, so we talk it through openly and tell you honestly what's available for your family. What doesn't change is the standard: every Totter in this program is trained, verified and backed by our team, and every one of them gives your baby attentive, loving, professional care.

What's included

Full support for your baby, and for you

Your specialized Totter covers your baby's daily care, and behind her stands the Totters team.

Every day with your baby

Feeding

Follows your breastfeeding or bottle routines.

Sterilization

Of bottles and utensils, whenever it's needed.

Diapering & hygiene

Diaper changes and hygiene care, done your way.

Safe sleep

Safe sleep routines, respecting your baby's schedule.

Attentive observation

Of your baby's signals and needs.

Early stimulation

Matched to her age and her stage of development.

Bath routine

A calm, safe moment inside her day.

Her clothes and things

Washing and organizing her clothing and belongings.

Basic tidying

Of the baby's items and the spaces she uses.

Healthy routines

She helps you build them and hold them with consistency.

A baby playing on blankets with wooden toys

Wooden shape-sorting toys laid out in the sun

Behind your Totter

A team that backs her

Supervises and continuously trains your Totter.

Complete logistics

You don't deal with payroll, training, motivation or admin.

Your voice counts

We take your feedback and implement direct improvements. We shield you from friction with your Totter.

Backup on profile changes

You never have to fire anyone or manage absences, leave or changes.

We focus on your baby: the service does not include deep cleaning or general housecleaning.

See plans and pricing

Your guarantees

Protected at every step, from before you begin

We don't promise perfection: ten years in this work taught us the unexpected happens. What we do give you are clear protocols and processes to prevent it, and to respond fast when something does happen, so the impact on your family is as small as possible.

A newborn's hand resting in a parent's hand

You meet your Totter before you start

You meet her through a video introduction and can request a Zoom call to talk in depth and clear up every question.

Profile change at no cost

If it isn't the right fit, you get up to 2 more introductions before starting, and once the service has begun, up to 3 profile changes at no extra cost.

Complete verification

Case-based interviews, document and certification checks, an evaluation of honesty, reliability, attitude, integrity and job stability, and a background check.

Coverage if your Totter is absent

Your Totter gives advance notice whenever she can. From there you have three options: a substitute Totter, the hours made up on another day, or a refund. If a substitute isn’t possible, you get the make-up or the refund.

Everything in writing

A contract signed by both parties with your schedule, rates, emergency protocol, conduct boundaries and confidentiality.

First aid and CPR

If your Totter doesn't have this training yet, we certify her officially within her first 2 months with you, in a course covering newborns and children.

Book your video call

Your investment

Choose your Totter's language, then your commitment

Both plans include 20 hours of care a week, in the rhythm you choose, with the same specialized Totter. They are charged to your credit card on a recurring basis every 4 weeks. One month equals 4 weeks.

12 weeks · 3 months

USD 1,507

per month · USD 15.70 per hour

3 charges, one every 4 weeks
80 hours of care per month
Total for the 12 weeks: USD 4,521
Freeze days are not included on this plan

Best rate

24 weeks · 6 months

USD 1,370

per month · USD 14.27 per hour

6 charges, one every 4 weeks
80 hours of care per month
Up to 2 weeks of freeze days included
USD 137 less each month than the 12-week plan: USD 822 over the 6 months
Total for the 24 weeks: USD 8,220

To get started

Opening Fee

USD 300

Paid once, at the beginning. It reserves your Totter and activates the whole process.

What it includes

Your Family Profile and your family evaluation
The complete matching process
Your Totter's uniform
Preparing your contract
Access to your Family Profile in your Notion panel

Prices in US dollars. The one-time Opening Fee of USD 300 is paid at the start. If you need a tax invoice, prices are plus VAT.

If you need a pause

Going on vacation, or don't need the service for a few days?

On the 24-week plan you can freeze your program at no cost. Here's how your freeze days work.

I'm going on vacation

You freeze those days. They aren't charged and your Totter doesn't come.

My baby or I get sick

You freeze the days you need. They aren't charged and your Totter doesn't come.

I don't need the service for a few days

You freeze those too. You don't pay for them.

How your freeze days work

You get up to 2 full weeks of care to freeze during your 24-week plan, which is 40 hours.

The days you freeze aren't charged and your Totter doesn't come.

Whenever you want, you resume and the program picks up from where you paused it.

You can take them all at once, the 2 weeks together, or spread them out at different moments.

An example: one week of vacation

That week comes out of your 2 weeks of freeze days. You still have a full week left for later.

Your program runs

Pause: not charged, we don't come

You resume and it keeps running

Outside your freeze days, days you don't use, for any reason, are not made up or refunded. That's how your Totter and your baby keep their rhythm.

On the 12-week plan

Freeze days apply to the 24-week program only. On the 12-week plan there are no freeze days: days that aren't used are not made up and not refunded.

Frequently asked

Everything you'll want to know before deciding

We want you to feel protected at every step. If your question isn't here, write to us and we'll answer it.

Can we run the whole program in English?

Yes. If you choose a bilingual English-Spanish Totter, your day-to-day communication, your Family Profile and your monthly written reports are in English. The Totters support team also works with you in English.

If you prefer a Spanish-speaking Totter, the program is identical. Only the language of daily communication changes, and it comes at a lower monthly rate.

Who is behind Totters and how do you back up my Totter?

Totters was founded by Montse Armesto, an educator and educational neuropsychologist who designs early-childhood learning experiences. She has spent ten years caring for international families with three priorities: safety, loving and emotionally present care for children, and close, solution-focused attention for the family.

In this program, your team is your specialized Totter plus the Totters support team behind her.

What do you prioritize when choosing who will care for my baby?

Real experience with infants, verified training, and a temperament that fits your family. Every candidate goes through case-based interviews, document and certification checks, an evaluation of honesty, reliability, attitude, integrity and job stability, and a background check.

Which families do we work best with?

Present parents who want to be involved in their baby's day and want a professional alongside them, not instead of them. Families who value written protocols, clear communication and consistency, and who want a loving, professional and backed-up presence for their baby.

What training do the Totters in this program have?

Each one matches one of four profiles: nursing assistant, registered nurse, educator or teaching assistant with infant-room experience, or a caregiver with more than 15 years with infants. On your video call we define together which profile is best for your baby.

Do they have first aid and CPR training?

Yes. If your Totter doesn't have this certification yet, we certify her officially within her first 2 months with you, in a course that covers newborns and children.

What does the service include and what doesn't it?

It includes your baby's daily care: feeding, sterilization, diapering and hygiene, safe sleep, attentive observation, early stimulation, the bath routine, washing and organizing her clothes and belongings, basic tidying of her spaces, and support in building healthy routines.

We focus on your baby: the service does not include deep cleaning or general housecleaning.

Can I meet my Totter before we start?

Yes. You meet her through a video introduction and can request a Zoom call to talk in depth. If it isn't the right fit, you get up to 2 more introductions before starting, and up to 3 profile changes at no cost once the service has begun.

Is there a minimum commitment?

Yes. The program runs on a 12-week (3-month) or 24-week (6-month) commitment. The 24-week plan has the better rate and includes freeze days.

How do I pay?

With a recurring charge to your credit card every 4 weeks: 3 charges on the 12-week plan, 6 charges on the 24-week plan. The one-time Opening Fee of USD 300 is paid at the start, before the program begins.

How do we communicate day to day?

You talk directly with your Totter on WhatsApp for the day to day, and you can request written follow-up reports every month.

Can my Totter travel with us?

Tell us on the video call and we'll review it case by case: travel involves different logistics, schedules and agreements, and everything is set in writing before the trip.

What happens if my Totter gets sick or is absent?

Your Totter gives advance notice whenever she can. Then we look for a substitute Totter from our team. If a substitute isn’t possible, and sometimes it isn’t, we make up the hours on a day that works for you, or we refund them. You never pay for a day your Totter didn’t come.

What if my Totter resigns?

We cover the days in the meantime and activate the matching process for a new profile, at no additional cost to you. You never have to fire anyone or manage the transition.

How do freeze days work?

On the 24-week plan you have up to 2 full weeks of care, 40 hours in total, to freeze. The days you freeze aren't charged and your Totter doesn't come. You can take them all at once or spread them out.

Freeze days apply to the 24-week program only. The 12-week plan does not include them, and days that aren't used are not made up or refunded.

Are unused days made up or refunded?